Website Visitor Privacy Notice

This privacy notice sets out:

what data we collect from you
how we use it
why we need it
who we share it with
how long we keep it for

We are committed to ensuring that your privacy is protected. All personal identifiable information about you that either you provide to us, or is given to us from a third party, will only be used in accordance with this privacy notice.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18/05/2018.

Who does this notice apply to?

This notice applies to any person who accesses this website.

What data do we collect?

Anonymous website usage statistics - which pages you visits, how long you stay on our site and search terms you enter (please see our cookie policy for more information on website usage tracking)
Data you type into any Enquiry forms – your name, address, contact details and specific details related to your enquiry
Data you enter into Booking forms – your name, job title, employer's name, address, and contact details
Data you enter into Newsletter Sign Up forms – your name, email address, and areas of our business you are interested in hearing about

What do we do with the information and why do we need it?

If your web browser is configured to accept cookies on our website, your data is processed by Google Analytics. Please see our Cookies Policy. We use the anonymous website usage data to improve our website and the services we offer
Information you submit on our website is used for the purposes of replying to your enquiry and to provide our services to you
We may also use the details of your enquiry for analytical purposes, to improve the services we offer and better understand our clients’ needs
If you specifically opt-in to receive news and updates via email when you submit enquiries or bookings via our website, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

Who has access to the data?

The anonymous website usage data is only available to the Directors, Team Leaders, Marketing and IT Departments of Battens Solicitors Limited
Data you enter into forms on the website is available to our staff
If you consent to receive our email newsletters your data will be shared with our email service provider for the purpose of sending electronic newsletters and invites to events we are either involved in or organising

How long do we keep it for?

Anonymous statistical website data is kept indefinitely. You cannot be identified from this data and it poses no risk to you
Enquiries are kept for a period of 12 months for the purposes of responding to your enquiry and following up to provide you with our services
If after 12 months your enquiry has not lead to us providing a service to you, the data is anonymised and poses no risk to you
If you opt-in to our newsletter, we will keep your name and email address until you unsubscribe. If you unsubscribe your email address may be added to a suppression list to prevent us from marketing to you in future

Further information

Please email David Polson, our Data Protection Officer at dataprotection@battens.co.uk

Last reviewed: 20/09/2023